18 July 2023

4 Steps Guest Blog: “It lacks both logic and fairness that social care staff are being paid a base rate of £10.90”

Ian Cumming, CEO of Erskine Veterans Care, urges you to unite and support the 4 Steps to Fair Work campaign

Erskine extends a warm welcome and our full support to the 4 Steps to Fair Work Campaign.

We are members of the Coalition of Care and Support Providers in Scotland, who all operate within the social care sector as not-for-profit entities. We are all facing challenges of an unprecedented nature. Each day, our member organisations bear witness to the far-reaching consequences of the Scottish Government-funded base rate of pay set at a mere £10.90 per hour, impacting both staff and services alike. 

It lacks logic and fairness that social care staff, who do the same work – delivering the same care and support to the same people, as hospital nursing and care staff – are somehow paid less than their NHS counterparts.  

Regrettably, many dedicated employees are departing their positions to seek better remuneration elsewhere, outside the care sector, while the recruitment of new personnel remains stagnant and a real challenge, against a backdrop of better pay within NHS Scotland for the same roles. The outcome is a loss of invaluable expertise, untapped potential, and the eventual risk of a severe compromise of essential services.

This precarious situation threatens the provision of crucial support to those who require it most. You can be assured that without sufficient social care to support independent living, dignity and wellness in their own community, many of our older, frail and potentially vulnerable citizens will decline in health and subsequently overwhelm the existing NHS provision.     

CCPS’s Fair Work campaign endeavours to rectify this disparity by advocating for the fair recognition and just compensation of social care and support workers. By doing so, we aim to create an environment where the individuals they assist can flourish, receiving the necessary support at the appropriate moments and in suitable locations, particularly as Erskine explores ‘care at home’. 

We implore all who share our vision of equitable treatment for social care staff in Scotland to unite and promote the 4 Steps to Fair Work. Together, let us clearly communicate to the Scottish Government the need for swift and meaningful action in support of the social care sector, which helps keep our older or more vulnerable citizens, living well with dignity and away from hospital, whenever possible. 

Find out more at our Four Steps to Fair Work campaign and get involved. 

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11 July 2023

Media Release: Report reveals reality of staffing crisis in social care, with more than half of those moving jobs last year leaving the sector

Scale of challenges facing providers uncovered in new study of workforce benchmarking

Social care and support providers in Scotland are struggling with a loss of staff, with an average of 52% of those moving jobs last year leaving the social care sector altogether, according to a new report.

In the study of workforce benchmarking in the sector, almost three quarters of surveyed organisations reported a significant rise in staff turnover in 2021-22.

Seventy-three per cent of organisations delivering social care said their staff turnover rate had increased since 2020-21 – a jump of 14% in a single year and an indication of year-on-year rises in social care staff moving jobs.

Responses captured in the 2022 Social Care Benchmarking Report demonstrate the scale of sector-wide recruitment, retention and staffing challenges organisations are experiencing now.

The Coalition of Care and Support Providers in Scotland (CCPS) and the HR Voluntary Sector Forum (HRVSF) commissioned the University of Strathclyde to conduct the benchmarking survey and analysis for member organisations.

The Executive Summary of the report is published today and is available to download here.

The study also found:

  • Average turnover across respondents was 25%, an increase of 5.5% from the figure reported in 2020-2021.
  • Fifty-nine percent of respondents noted an increase in their use of agency staff (the most expensive staffing option) – building on the 45% who had noted an increase in agency use the previous year.
  • Eighty-one percent of respondents reported that their recruitment needs were higher than in the previous year, an increase of 6% from the 2020-2021 Benchmarking Report figure of 75%.
  • On anticipated future recruitment needs, 46% of respondents reported that they expect hiring staff will involve more difficulty and 54% projected the same difficulty.

Rachel Cackett, Chief Executive of CCPS, said: 

“The headline results of this benchmarking survey are stark and confirm what our provider organisations have been telling us over the past year: retention and recruitment of staff is the dominant issue in a sector that is under intense pressure.

“It’s a situation that has only worsened since this data for 2022 was captured, as differences in pay between not-for-profit social care providers and the public sector have widened yet further.

“This report points to an exit of staff across organisations, resulting in a loss of current expertise; a loss of potential talent; and a massive undermining of key services.

“It’s a loss that has an impact on achieving what we all want to see: people thriving by getting the support they need at the right times and in the right places, with consistent relationships at the heart of that support.

“This is the reason we’ve launched our 4 Steps to Fair Work campaign, which calls on the Scottish Government to take the measures long needed to deliver on investment and reform and set the sector on the route to Fair Work.

“We want to see social care organisations hold on to their workforce, to have the resources to develop their people – and for their staff to finally be fairly recognised and rewarded for their public service.”

Kevin Staunton, Chair of the HR Voluntary Sector Forum, said: 

“As Chair of the Forum, I want to take this opportunity to thank all of our members who were able to participate in the survey this year.

“For years our sector has heard many warm words about parity of esteem and being seen as an equal and key partner in the delivery of social care in Scotland. This report, building on previous years’ results, provides a strong and indisputable evidence base that the reality our people experience on a day-to-day basis is very much different and the sector cannot continue to operate on the goodwill and unfulfilled aspirations of our workforce indefinitely.

“I hope that in a year’s time positive progress has been made to make the investment and reform which has often been spoken about become a reality. Our Forum members welcome the opportunity to work positively with others to make this happen. The people we support and the people our organisations employ deserve better.”

(ends)

Media contact:
Chris Small: chris.small@ccpscotland.org.uk

Notes for editors

  • The HR Voluntary Sector Forum (HRVSF) and Coalition of Care and Support Providers in Scotland (CCPS) commissioned the University of Strathclyde to conduct the benchmarking survey and analysis for member organisations.
  • With thanks to the team at the University of Strathclyde’s Department of Work, Employment & Organisation and their colleagues at the universities of St Andrews and Middlesex.
  • The study involved 26 participant organisations, 73% of which provided social care primarily to adults. Housing support for adults formed the largest proportion of services (40%), followed by support services for adults (34%).
  • 4 Steps to Fair Work: find out more about the CCPS campaign
  • Attached 4 Steps to Fair Work campaign image by Ross Richardson – please credit the illustrator if used in print or online.
  • CCPS is the voice of the not-for-profit social care providers in Scotland. More information here.
  • The HR Voluntary Sector Forum (HRVSF) is a CIPD special interest group of third sector organisations and individuals. The Forum supports practice and information sharing alongside commissioning research relevant to the third sector workforce to inform and influence national decision-making.

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7 July 2023

4 Steps Guest Blog: “It’s too easy to think that social care is about someone else. It’s about all of us”

Providers must have better resourcing to reflect the societal importance of our work in communities across Scotland, says Andrew Thomson, Deputy CEO of Carr Gomm

“All animals are equal, but some animals are more equal than others“.

George Orwell’s fusion of political and artistic purpose was always intended to have a wider application than simple political satire. Social care in Scotland can often feel ripe for satire, although there is nothing funny about systematic underappreciation and underfunding.

Inelegant tension exists throughout, and remains inexplicably embedded in, our system. The maxim from improvement science states that “every system is perfectly designed to get the results it gets”, and we have a system that Derek Feeley describes as containing “unwarranted local variation, crisis intervention, a focus on inputs, a reliance on the market, and an undervalued workforce”.

Scottish Government policy sets the minimum adult social care wage. The Scottish Government and CoSLA decide the financial uplifts to cover the costs of the policy. Social care providers implement the policy and volubly articulate again the wider implications, failings, and consequences of the policy. We’ll do it all again next time too. Our system is designed to aggregate the underfunding and to ignore the cost-of-living crisis; we get poorer each time we go around. There is no sign of the powerful recognising that the social care system is increasingly unsustainable.

The Scottish Government has set the wage at £10.90/hr, or 104% of the statutory minimum wage. The Scottish Government sets the value of working in our sector. Practitioners working for local authorities or the NHS are excluded from the Government’s policy and are paid more than 20% more for undertaking equal work. All practitioners are equal, but…

It feels like a lifetime ago that we clapped our hands on a Thursday night in acknowledgement of the essential work undertaken by key workers as Covid ravaged our lives and freedoms. We recognised the importance in society of those that care for others. It is too easy to think that social care is about someone else, but social care is relevant to our colleagues, our friends and families, our neighbours. Ourselves.

Every one of us has the right to live a full life. And every one of us should have the right to be supported by a practitioner that has been comprehensively inducted, continually developed, registered with a professional body, professionally qualified, scrutinised by an external regulator, and appropriately remunerated. We have all of the former, we simply need to recognise – as Feeley already has – the latter: that our workforce is undervalued.

As a first step, the First Minister has committed to raising the wages of frontline adult social care professionals to £12/hr. It’s a small step on the road towards appropriate remuneration, although thus far, the Scottish Government has not published a timeline and so we wait. I call on the First Minister to implement this improvement from 1 April 2023.

The oft-quoted, lazy narrative about social care is that it is broken. But Carr Gomm is not broken. The people we support are not broken. We simply need better resourcing to adequately reflect the societal importance of our essential work in communities throughout Scotland.

Andrew Thomson is Deputy Chief Executive of Carr Gomm, a leading social care and community development that supports over 3000 people a week across Scotland.

Find out more about our 4 Steps to Fair Work campaign and get involved.

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