“I felt Better Futures was good as it allowed me to see how I am doing and how I could make changes if I had a dip.”

– Service User, Aspire Housing & Personal Development

Better Futures outcomes tool is a web-based IT tool designed to enable housing support service providers working with individuals to record their support needs over a period of time. In particular, it provides a means of recording a baseline when someone starts using a service, as well as plotting their aspirations using a unique scoring system. The online tool is also able to produce reports from the data held to enable organisations to measure the outcomes of their work with service users on a continuous basis.

A range of stakeholders contributed their ideas though the Outcomes Steering Group during the development of Better Futures and system developments are currently driven by the Better Futures Super User Group.

Better Futures: an outcomes framework”  – Leaflet about Better Futures

Supporting Better Futures for All 2020 

Each year since it’s launch in 2011, the HSEU has held an event focusing on how Better Futures helps housing support providers to demonstrate the impact they have on improving outcomes at an individual level, particularly in terms of health, housing and social wellbeing.

This year’s event took the form of a series of short plenary sessions and workshops held over 3 days from 17th to 19th November 2020. There are recording of each session, available here.

Better Futures Video

Supporting Better Outcomes

How Better Futures Works

The Better Futures user manual and framework are available online.  Read more

Case Studies

Read case studies about how Better Futures has helped services work with individuals to achieve their goals.

Interested in Better Futures?

The Housing Support Enabling Unit is happy to offer you all the support you need to help you to explore if Better Futures is right for your service. Read more

Articles about Better Futures

The Buteman – May 2016

Care Industry News – May 2016

Pos’ability Magazine – April 2016

SSSC News – April 2016

Scottish Housing News – March 2016

SSSC News – Summer 2012 (p.13)

Care Inspectorate – Care News – Summer 2012 (p. 4)

Contact Information

For more information about Better Futures, please contact the HSEU on 0131 475 2676 or heather.mccluskey@ccpscotland.org


 “The Better Futures review system is a great visual tool and service users can see their progress and any areas they need to work on”

-Support Worker, Blue Triangle (Glasgow) Housing Association