October 24, 2023

Statement: “With promised £12 per hour base pay no more than the Real Living Wage, social care staff need action now to show they are valued”

Our CEO Rachel Cackett responds to today’s announcement that the Real Living Wage will rise to £12 per hour

Responding to today’s announcement that the Real Living Wage will rise to £12 per hour, CCPS’s Chief Executive Rachel Cackett said:

“Back in September, the Scottish Government announced a £12 per hour base rate of pay for social care staff, starting in April 2024. Today, we know that this offer is no more than the new Real Living Wage amount, which will be introduced at the same time.

This means that many not-for-profit social care staff – who work with disabled people, older people, children, families and many others who need support in communities across Scotland – will now receive just the minimum the Living Wage Foundation calculates is needed to meet every day needs.

This is nothing like enough.

Before the new base rate and RLW kick in next spring, social care staff will have to navigate the winter months as an acute cost of living crisis continues, whilst many earn just the £10.90 per hour currently set by the Scottish Government.

The First Minister’s states his priorities are “Equality, Opportunity and Community”. These priorities are at the heart of social care. Yet a workforce that makes such a vital contribution to society, to supporting people to thrive and live independent lives, continues to face inequality and limited opportunities through poor government pay awards. The knock-on is a lack of available support for the most vulnerable people in our communities.

Investing in the value of social care is a political choice, and there is still time to make the right choice in the 2024-25 Budget. We know public finances are tight. We know we won’t get to parity of pay, terms and conditions for equal work with public sector colleagues overnight. We are very far from that now.

But we need to see a clear step to closing the pay gap in April next year and a plan to get to equality; a move towards showing staff that they are truly valued.

So, we are calling on the First Minister to up his offer to at least £13 per hour for all social care staff from April 2024 as part of a published timetable to achieve Fair Work.

Not as an end point, but to indicate in tough times that our government sees the value of our sector and is committed to ending deep inequities for social care staff in Scotland.”

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October 12, 2023

4 Steps Comment: “The door is open. Now we need to push it a bit further”

Our CEO Rachel Cackett reflects on the disappointments and successes of our 4 Steps to Fair Work campaign – and what our emerging movement can do next in its fight for social justice

“You can survive, but you can’t really live.”

Those words from Derek, a frontline social care worker, have echoed around my head during our #4StepsToFairWork campaign. They describe what it feels like to live on the amount the Scottish Government makes available to our members to pay staff who provide support to some of the most vulnerable people in our communities.  People we all clapped through COVID. The people who might work to support my family or yours.

It’s the quietest national scandal that, behind doors in streets and villages across Scotland, are people who need support to live, to thrive, to be well, to stay independent, who can’t get it because there simply aren’t the staff.

It’s the quietest national scandal that social care and support staff working in our sector – the vast majority of them women – are paid 20% less to deliver public services, from our taxes, than people doing equivalent work in the NHS.

So, at the start of 2023 we decided it was time to stop being quiet and call for better, loudly.

Our demands weren’t huge.  Simply, we wanted all staff to get at least £12 per hour from April 2023 as the first step of a public plan to pay people fairly. A plan to give staff, and the people they support, hope.

And our #4StepsToFairWork campaign began to snowball.

Frontline staff and CEOs from our member organisations stood up and spoke up. And then others joined.  Carer Organisations, Scotland’s Faith Leaders, partner organisations, people with experience of care and support all spoke up through blogs, emails to MSPs, social media posts. I would like to personally thank every one of you who did so.  In a sector, based on the rights of people to exercise choice and control about their own care and support, our diversity and our voice are our strengths.

Then, early in our campaign, our new First Minister stood up to give his first speech to the Scottish Parliament.

We waited.

“Equality, Opportunity, Community” he said. Those are the government’s new priorities.  “That’s social care!”, we thought.

We waited…

A commitment to £12 an hour, he said.  “At last!”, we thought. The voices had been loud enough for him to hear.

But then he gave no date.

A crisis heard, but half a promise made. And a crashing disappointment for the thousands of committed staff in our sector, and to the leaders trying to keep their organisations open.

140 days later the date came in the Programme for Government – £12ph from April 2024. We hoped for a mistake in the speech, but no. A year late and by then, again too little.

And no plan.

Of course I am disappointed that the voices of so many have not resulted in our asks being met in full. That the national scandal of the Scottish Government baking in inequity to social care, and leaving people without the support they need, remains. But is it over? Absolutely not.

The door is open. We just need to push it a bit further.

Your voices were so loud, your arguments so clear, that our new FM knew he had to make a commitment to our sector in his first speech. We shouldn’t ignore this; we should build on it.

For the first time, the pay award has been extended to those working in children’s services: A first inequity addressed through our campaign.

The collective, public, voice of our sector and our allies is building to bring social justice to social care and support. Nurturing that emerging movement in the run-up to elections, as parties set their new priorities, is crucial.

And finally – and importantly – let’s remember that the £12 announcement might be made, but the Scottish Budget is not yet passed.  Every MSP has an opportunity to speak up to call for more, for better.  All of us can still call on politicians, whose core job is to allocate tax payers’ money to fund priorities for our nation, to make a better decision.

So, our #4StepsToFairWork campaign concludes today; but our campaign for better for our sector does not.

Watch this space….

Blogs, video contributions and resources from our 4 Steps campaign (June – October 2023) are available to read here

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October 11, 2023

4 Steps Guest Blog: “Ending the difference in funding levels between services would be a step towards the fairness we need”

A hierarchy in adults and children’s services or between regulated v unregulated services simply means more inequalities, says Fiona Steel, Action for Children’s Acting National Director for Scotland

In the recent Programme for Government the First Minister announced a commitment to ‘provide the necessary funding in the next Budget to increase the pay of social care workers in a direct care role, to deliver funded early learning and childcare, to at least £12 per hour’. As ever, we await the fine print on how this commitment will operate in practice.

While this is a move in the right direction and may go some way to ‘dealing with pay inequality’ – the first step of the 4 Steps to Fair Work campaign – there is still unfortunately a long journey to go before social care and support workers are properly rewarded and recognised. We can’t forget that The Promise stated, ‘the purpose of the workforce must be to be caring above anything else. That starts with recruiting people with the right ethos and qualities rather than qualifications’.

But how do we get these people into social care?

Action for Children knows that there is a current struggle to attract and retain people into the social care workforce. We also know that social care staff are experts in the people they care for. To provide that vital care requires staff to use multiple skills ranging across the clinical, emotional and academic, while also collaborating closely with a myriad of other professionals.

People who choose to work in the care sector display astonishing levels of compassion, empathy, commitment, and kindness to ensure people they care for are made to feel they belong, are safe, loved and valued.

For too often the perception of social care work as being low skill prevailed. This needs to be challenged and changed.

During Covid we did see the beginning of a shift in people’s attitudes towards the sector: our frontline workers were seen as key workers who added social value. Our staff were the people who society relied on in times of crisis but also in times of normality. It’s disappointing that this view change hasn’t been built upon.

We need renewed government support and help to attract and retain staff in the sector.

As an organisation we are focused on investing in our staff. We are dedicated to building a diverse, inclusive, and authentic workplace. We pay the real living wage; we embrace the Government’s Fair Work agenda. We offer excellent training and developments opportunities; we help staff gain professional qualifications and offer flexible working hours. We encourage young people into our workforce, highlighted by the fact we recently gained a Platinum Award from Investors in Young People (IIYP).

However we are still facing recruitment challenges, especially when it comes to the complexity of commissioning of services.

We as a sector need parity. We shouldn’t have a hierarchy between adult and children services or between regulated vs unregulated services. The difference in the levels of funding between each of these areas can create inequalities.

That’s why Action for Children fully supports CCPS’s campaign calls to ensure equal pay for equal work and value all staff who play their part by delivering funding packages that value the crucial role of the different staff who make up the social care workforce.

The third sector delivers many local authority services, but councils are competing with these providers for staff. They are offering more in wages to attract staff than they give in rates in the contracts for providers, ironically making it harder to staff these local services.

Something fundamental needs to change to make sure Scotland has a talent pool for social care that is deeper not shallower. Action for Children believes the 4 Steps to Fair Work campaign can be the catalyst for change needed. That is why we offer it our full support.

Find out more about Action for Children’s work

Read more about the 4 Steps to Fair Work campaign

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October 5, 2023

4 Steps Guest Blog: “In all good conscience, we cannot allow the support of vulnerable children to be devalued”

We refuse to accept that our children’s services staff are any less important than their adult counterparts, writes Cosgrove Care’s Depute Chief Executive Pauline Boyce

Cosgrove Care is proud to work with children and adults with learning disabilities, mental health issues, autism and other support needs. We want to see them thrive and grow, realise their human rights and live life to the full. We simply cannot do that without our dedicated, committed and skilled team. That means the direct support workers and their managers, in both our children’s and adult services.

In recent years the uplift in pay for adult social care staff has been welcome.  However, the consistent failure to equally value the children’s social care workforce has placed a significant financial burden on organisations such as ours, who refuse to accept that our children’s services staff are any less valuable than their adult counterparts.

How do you explain to a skilled support worker that, in the eyes of the powers that be, the work they do on a Monday morning, caring for a vulnerable adult at our wellbeing group, is of more value than the care and they provide at 3pm the same day, to a vulnerable child after school?

The answer is you do not. You simply cannot in good conscience allow the support of vulnerable children to be devalued. As an organisation you absorb the cost of increasing wages for children’s service staff, carrying an unsustainable financial burden.

The First Minister’s recent statement announcing an uplift to £12 an hour – which does appear to include both adult and children’s services staff – is again welcome. But it does not recognise the burden organisations such as ours have carried in the last few years supporting children’s services staff.

Equally, the provision of funding to increase the rate of pay for social care workers in direct care roles does not recognise the burden that we carry in maintaining a differential for our first and second level managers. It fails to value our team leaders and managers.

Are they less deserving of a pay increase? Are their families less deserving of their support? How do you explain to your managers that the work they do supporting staff, managing and deploying ever more stretched resources, all whilst ensuring quality services, are delivered and improving outcomes is of less value than direct support work?

The answer is you do not. You simply cannot in good conscience allow the support of your staff to be devalued. As an organisation you absorb the cost of increasing wages for front line managers, carrying an unsustainable financial burden.

If we are genuine about valuing social care, in recognising it as a worthwhile service and career we need to ensure funding increases value all aspects of the social care work force, without placing further burdens directly onto organisations.

Find out more about Cosgrove Care

Find out more about our 4 Steps to Fair Work campaign and take part

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September 26, 2023

4 Steps Guest Blog: “Funding packages that value all staff will play a crucial part in developing a motivated workforce”

Alex Cumming, SAMH’s Executive Director of Operations, on why social care and support managers need our backing to ensure not just that they don’t leave the sector, but that they can thrive in it

At SAMH (the Scottish Association for Mental Health) we believe everyone is entitled to hope and choice, and to achieve personal fulfilment. We know from 100 years of working in mental health that the key to delivering on these values – and the success of services – is a sustainable, happy and valued workforce.

Critical to our frontline workforce is the support given by managers across the country. Within moments they move from crisis management, to hands-on delivery, meeting ever-more demanding compliance requirements and regulations. They do all this while embedding organisational changes, leading service improvements and delivering contractual obligations. Our ask of them is vast.

The role they play in creating and embedding a culture of compassion and providing the environment for staff to develop cannot be exaggerated. They provide support for improving practice and negotiate delicate performance conversations. They do all this at the same time as bringing the team together to work on the collective goal of improving outcomes for people we work with.

This means that the ability to sustain and develop management and leadership pathways is essential, and just as urgent as the frontline challenge all providers are facing. One way to address both these issues is delivering funding packages that value all staff, which will play a crucial part in developing a motivated health and social care workforce that functions effectively, safety and consistently.

All of us are planning for the future, and considering what’s needed for management and leadership roles is key to that. However, we need a longer term view as well as support from government that delivers greater parity, enables us to harness the passion and skills to develop our managers, and reduces the fatigue our staff are feeling.

So where are the positives? Having spent time with more than 50 of our managers in the last week, I’m reminded of the drive and determination of our workforce and their unyielding commitment to those we support. Their resilience motivates others, but they need our backing and support to make sure not just that they don’t leave the sector, but that they can thrive in it.

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August 18, 2023

4 Steps Guest Blog: “The staff who work for my son will tell you it’s not only good fun, but they have grown so much from supporting him”

As part of 4 Steps To Fair Work, we’re sharing views from beyond our membership. Here the Coalition of Carers in Scotland’s Jaynie Mitchell discusses how a new approach to recruitment could reap rewards

There is no doubt it is difficult to recruit support staff roles currently. There are many reasons for this, poor wages being one of the main ones, but I also believe that the pandemic and how care is now perceived by wider society is also having a huge impact.

Throughout the pandemic care was primarily reduced to a shrinking number of care workers providing short visits to multiple people at a time. Mainly providing personal care to those who were elderly, unwell, or requiring end of life care. While this type of support is incredibly important it is only part of the social care picture. Many of us have loved ones who are children, teenagers, and young adults, or grown-up children, brothers and sisters who have support needs because of disability.

I would argue that this group of people is often overlooked by the mainstream press whenever there is a news piece on social care. There may be many reasons for this, amongst them how complicated it would be to describe their support needs briefly in an article.

While personal care is an essential element of social care, in reality it’s a very small part of what people need to live the life they want. We need to also focus on how social care should help people to live a rich and full life and not just an existence of being clean, fed and often lonely and bored.

Using the passions and interests of our loved ones to find support is one solution to the workforce crisis. It is also a great model for more personalised care.

Our son is an adventurer who loves to explore new places, going for a run in the car for a hot chocolate. He loves fish and chips followed by an ice-cream. He’s a collector of rare books, so likes to visit charity shops to add to his collection. He is an artist and photographer. He is a whizz when it comes to technology has a wicked sense of humour, and the most infectious laugh. He loves to eat out and enjoys home cooked food too.

When we have advertised for staff in the past and listed his diagnosis, and that sometimes he requires 2:1 support, lovely people apply, but they share none of his interests, they are usually older, very experienced, and come with a notion of what support should look like for someone with complex needs, and that notion doesn’t align with ours.

When we advertise for people that love to drive, are artists and up for a laugh, have a passion for books, are into technology, and enjoying eating out and cooking, we get a completely different kind of applicant. Once we think they are a good fit we then teach them the technical stuff about how to support him.

If your child wants to go to ballet lessons, ask some of the teenagers who attend if they want a part-time job. If they want to go to Beavers, try a Venture Scout. If your husband always enjoyed bowls, ask at their club who could support them. If they want to go to the gym, ask for a gym buddy. If they want to learn to cook, find someone who also wants to learn to support them. If they enjoy live music find someone who likes the same type of gigs. Not only will it be a better experience for your loved one, but a relationship may also grow from it which is and bonus for everyone involved.

We have been conditioned by the system and society that only a particular type of person can support disabled people. It is simply not true. Instead of paying staff a fair wage, staff are called ‘brave’ or ‘kind-hearted’, leading those that don’t see themselves as altruistic to think they need not apply.

Alongside improving the pay and conditions for the health and social care workforce, we also need to change the narrative. The staff who work for my son will tell you that it’s not only rewarding and good fun – but they have learned and grown so much themselves from supporting him.

Jaynie Mitchell is Rural and Island Engagement Worker for the Coalition of Carers in Scotland

Find out more about our 4 Steps to Fair Work campaign

 

 

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August 15, 2023

4 Steps Guest Blog: “Which part of the elephant do we start with?”

For things to improve for supported people and carers, they first need to improve for the workforce, says Claire Cairns, Director of the Coalition of Carers in Scotland

As Desmond Tutu once wisely said “there is only one way to eat an elephant: a bite at a time.”

I have recently been reminded of this when considering the seemingly enormous task of how to reform and improve social care. It’s certainly stumped a lot of governments, which is why when I talk to my colleagues in other parts of the UK and Europe, they seem equally overwhelmed by the task.

And the social care system is undeniably complicated. There are so many competing demands, so many inter-connected issues, not to mention deeply embedded cultures, processes and structures that we know don’t work, but we can’t work out how to dismantle them. Where do you start? The legs, the trunk?

The Feeley report has given us a great map, or perhaps more of a hopeful brochure of our final destination, if we can ever get the plane off the runway.

So what is the word from unpaid carers on all this? And specifically what is their view on Fair Work?

When it comes to Feeley and the subsequent National Care Service Bill, the development carers are most invested in is the right to breaks from caring. This is something carers have been campaigning about for well over a decade. At the moment, as well as being unpaid, carers don’t have the right to time off from their caring role.

Let that sink in for a minute. Having to care for someone, 24 hours a day, often with a lack of sleep – yet no guarantee that you will be able to get a regular break. Even those carers who do have a decent support package are just coming out of the last two plus years of the pandemic with their batteries, all but depleted and many of the services they used to rely on, seemingly dismantled.

So you might think that the spotlight on Fair Work and improving the terms and conditions of the paid workforce would have carers saying ‘Hang on a minute’. But I think you would be wrong.

Carers know that very little can be achieved to improve social care without first addressing the existing workforce crisis. The right to breaks from caring is completely unworkable unless there are social care staff and services to meet the increased demand. Not to mention to ensure there is a broad range of services available to ensure the very diverse needs of the carer population can be met.

But more than that, carers see the unfairness of how the social care workforce is treated – overworked, underpaid and often unappreciated. Support workers and personal assistants come into peoples’ homes and are trusted with their loved ones. They build relationships with people and at times become like family members. Sometimes and especially over the last few years, they are the only people the family regularly sees, providing a bit of comfort and chat, as well as support.

Carers are often devastated when support staff move on, particularly when it’s because they need to earn more money elsewhere, but they don’t want to move on to a job they will find less rewarding. Then for the family there is the hard task of recruiting, or securing, alternative support from their local authority – yet another stressful thing to add to the list.

The truth is both unpaid carers and social care support staff are the frontline, often working together, both under-appreciated. Both at times hailed as ‘heroes’, when they would rather be recognised and properly recompensed for their essential and highly skilled labour.

Feeley and the National Care Service is rightly focussed on improving outcomes for people who use services and their carers. But for things to improve for supported people and carers, they first need to improve for the workforce.

I suggest that’s the bit of the elephant we need to start with.

The Coalition of Carers in Scotland exists to advance the voice of carers by facilitating carer engagement and bringing carers and local carer organisations together with decision makers at a national and local level.

Since its inception in 1998 the Coalition has played a fundamental role in advancing carer recognition and support and in establishing a Carers Rights agenda in Scotland.

Find out more here. 

Find out more about the 4 Steps to Fair Work campaign here.

 

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July 25, 2023

4 Steps Guest Blog: “What is the ethical defence of unequal pay?”

Old concepts of moral principle, politics and logic help explain the absence of fair work in social care, says Ron Culley

Ethos, demos and logos were concepts used by the ancient Greeks to make sense of the world around them: ethos referred to the development of a moral principle or argument, rooted in human values; demos referred to the body politic, to the rules of self-government; and logos referred to reason and rationality, the logical flow of an argument.

Two-and-a-half-thousand years later, and it seems to me these concepts are still useful in making sense of the world around us. The principle of fair work in social care, and the limited political progress that we have made towards it, can be helpfully understood by applying these concepts.

Ethos

The ethical argument for fair work in social care is plainly put. If social care workers across different sectors are delivering similar taxpayer-funded public services, why should the level of pay be different? Given that care workers are providing work of equal value, is the Scottish Government justified in mandating that a Healthcare Assistant in the NHS be paid £14 per hour, a homecare worker in a council £16 per hour, a support worker in a not-for-profit social care provider £10.90 per hour, and a care worker in a private sector care home £10.90 per hour? All of these jobs are comparable in terms of skill and responsibility.

So is it fair that the Scottish Government and Local Authorities have decided in favour of unequal pay? And let’s consider the fact that most people working in the care sector are women and that, on average, women continue to receive lower pay than men. Is it right that the Scottish Government and Local Authorities have not gone further to correct this injustice? Were there to be a reprioritisation of political choices, tens of thousands of women could be taken out of a low wage job. In short, the ethical defence of unequal pay is very difficult to present.

Demos

To explain why this situation nonetheless persists, we need to understand Scottish politics. The reality – however much we might want to pretend otherwise – is that the NHS is politically more important to the Scottish Government than the social care sector. It’s why many arguments about investing more in social care are actually framed around alleviating pressure on the NHS, and not about supporting people to realise their rights as citizens or to give expression to their personal agency. By this argument, social care is only important because to get it wrong damages the NHS, and a struggling NHS is a vote loser.

The other way democratic politics plays into this is in the stewardship of the public finances. There simply isn’t a strong enough tax intake to fund the health and social care system that many people would like, so we have developed a system that supports the cheap outsourcing of public services to the third and independent sector (euphemistically referred to as ‘best value’). That would be fine if it were a level playing field and all providers (including monopolistic providers like NHS Boards and Councils) had to compete for business on the same terms. But that would risk violating one of the golden rules of Scottish politics, that public sector delivery is best (despite evidence that the third sector consistently delivers higher quality care and support).

Logos

The problem with all of this is that it contains flawed logic and makes for poor strategy. What happens if we pay public sector care workers significantly more than third or independent sector workers? The answer is there is a migration of talent and experience from one to the other. As a result, the third and independent sector is weakened, especially given that the labour market has been structurally imbalanced by Brexit and Covid.

How will providers in the third and independent sector respond? I doubt there will be a dramatic implosion – there’s too much market diversity for that to happen. Rather, what we’ll see is a gradual reduction in service delivery across the sector – less care delivered by less people. That in turn will generate more unmet need. And where will those people go? I would imagine social work, GPs and Emergency Departments. Only this time, there’ll be no-one else to turn to.

Ron Culley is CEO of Quarriers, a member of CCPS’s Board and Chair of our Committee on the National Care Service

Find out more about our 4 Steps to Fair Work campaign

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July 11, 2023

Media Release: Report reveals reality of staffing crisis in social care, with more than half of those moving jobs last year leaving the sector

Scale of challenges facing providers uncovered in new study of workforce benchmarking

Social care and support providers in Scotland are struggling with a loss of staff, with an average of 52% of those moving jobs last year leaving the social care sector altogether, according to a new report.

In the study of workforce benchmarking in the sector, almost three quarters of surveyed organisations reported a significant rise in staff turnover in 2021-22.

Seventy-three per cent of organisations delivering social care said their staff turnover rate had increased since 2020-21 – a jump of 14% in a single year and an indication of year-on-year rises in social care staff moving jobs.

Responses captured in the 2022 Social Care Benchmarking Report demonstrate the scale of sector-wide recruitment, retention and staffing challenges organisations are experiencing now.

The Coalition of Care and Support Providers in Scotland (CCPS) and the HR Voluntary Sector Forum (HRVSF) commissioned the University of Strathclyde to conduct the benchmarking survey and analysis for member organisations.

The Executive Summary of the report is published today and is available to download here.

The study also found:

  • Average turnover across respondents was 25%, an increase of 5.5% from the figure reported in 2020-2021.
  • Fifty-nine percent of respondents noted an increase in their use of agency staff (the most expensive staffing option) – building on the 45% who had noted an increase in agency use the previous year.
  • Eighty-one percent of respondents reported that their recruitment needs were higher than in the previous year, an increase of 6% from the 2020-2021 Benchmarking Report figure of 75%.
  • On anticipated future recruitment needs, 46% of respondents reported that they expect hiring staff will involve more difficulty and 54% projected the same difficulty.

Rachel Cackett, Chief Executive of CCPS, said: 

“The headline results of this benchmarking survey are stark and confirm what our provider organisations have been telling us over the past year: retention and recruitment of staff is the dominant issue in a sector that is under intense pressure.

“It’s a situation that has only worsened since this data for 2022 was captured, as differences in pay between not-for-profit social care providers and the public sector have widened yet further.

“This report points to an exit of staff across organisations, resulting in a loss of current expertise; a loss of potential talent; and a massive undermining of key services.

“It’s a loss that has an impact on achieving what we all want to see: people thriving by getting the support they need at the right times and in the right places, with consistent relationships at the heart of that support.

“This is the reason we’ve launched our 4 Steps to Fair Work campaign, which calls on the Scottish Government to take the measures long needed to deliver on investment and reform and set the sector on the route to Fair Work.

“We want to see social care organisations hold on to their workforce, to have the resources to develop their people – and for their staff to finally be fairly recognised and rewarded for their public service.”

Kevin Staunton, Chair of the HR Voluntary Sector Forum, said: 

“As Chair of the Forum, I want to take this opportunity to thank all of our members who were able to participate in the survey this year.

“For years our sector has heard many warm words about parity of esteem and being seen as an equal and key partner in the delivery of social care in Scotland. This report, building on previous years’ results, provides a strong and indisputable evidence base that the reality our people experience on a day-to-day basis is very much different and the sector cannot continue to operate on the goodwill and unfulfilled aspirations of our workforce indefinitely.

“I hope that in a year’s time positive progress has been made to make the investment and reform which has often been spoken about become a reality. Our Forum members welcome the opportunity to work positively with others to make this happen. The people we support and the people our organisations employ deserve better.”

(ends)

Media contact:
Chris Small: chris.small@ccpscotland.org.uk

Notes for editors

  • The HR Voluntary Sector Forum (HRVSF) and Coalition of Care and Support Providers in Scotland (CCPS) commissioned the University of Strathclyde to conduct the benchmarking survey and analysis for member organisations.
  • With thanks to the team at the University of Strathclyde’s Department of Work, Employment & Organisation and their colleagues at the universities of St Andrews and Middlesex.
  • The study involved 26 participant organisations, 73% of which provided social care primarily to adults. Housing support for adults formed the largest proportion of services (40%), followed by support services for adults (34%).
  • 4 Steps to Fair Work: find out more about the CCPS campaign
  • Attached 4 Steps to Fair Work campaign image by Ross Richardson – please credit the illustrator if used in print or online.
  • CCPS is the voice of the not-for-profit social care providers in Scotland. More information here.
  • The HR Voluntary Sector Forum (HRVSF) is a CIPD special interest group of third sector organisations and individuals. The Forum supports practice and information sharing alongside commissioning research relevant to the third sector workforce to inform and influence national decision-making.

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July 7, 2023

4 Steps Guest Blog: “It’s too easy to think that social care is about someone else. It’s about all of us”

Providers must have better resourcing to reflect the societal importance of our work in communities across Scotland, says Andrew Thomson, Deputy CEO of Carr Gomm

“All animals are equal, but some animals are more equal than others“.

George Orwell’s fusion of political and artistic purpose was always intended to have a wider application than simple political satire. Social care in Scotland can often feel ripe for satire, although there is nothing funny about systematic underappreciation and underfunding.

Inelegant tension exists throughout, and remains inexplicably embedded in, our system. The maxim from improvement science states that “every system is perfectly designed to get the results it gets”, and we have a system that Derek Feeley describes as containing “unwarranted local variation, crisis intervention, a focus on inputs, a reliance on the market, and an undervalued workforce”.

Scottish Government policy sets the minimum adult social care wage. The Scottish Government and CoSLA decide the financial uplifts to cover the costs of the policy. Social care providers implement the policy and volubly articulate again the wider implications, failings, and consequences of the policy. We’ll do it all again next time too. Our system is designed to aggregate the underfunding and to ignore the cost-of-living crisis; we get poorer each time we go around. There is no sign of the powerful recognising that the social care system is increasingly unsustainable.

The Scottish Government has set the wage at £10.90/hr, or 104% of the statutory minimum wage. The Scottish Government sets the value of working in our sector. Practitioners working for local authorities or the NHS are excluded from the Government’s policy and are paid more than 20% more for undertaking equal work. All practitioners are equal, but…

It feels like a lifetime ago that we clapped our hands on a Thursday night in acknowledgement of the essential work undertaken by key workers as Covid ravaged our lives and freedoms. We recognised the importance in society of those that care for others. It is too easy to think that social care is about someone else, but social care is relevant to our colleagues, our friends and families, our neighbours. Ourselves.

Every one of us has the right to live a full life. And every one of us should have the right to be supported by a practitioner that has been comprehensively inducted, continually developed, registered with a professional body, professionally qualified, scrutinised by an external regulator, and appropriately remunerated. We have all of the former, we simply need to recognise – as Feeley already has – the latter: that our workforce is undervalued.

As a first step, the First Minister has committed to raising the wages of frontline adult social care professionals to £12/hr. It’s a small step on the road towards appropriate remuneration, although thus far, the Scottish Government has not published a timeline and so we wait. I call on the First Minister to implement this improvement from 1 April 2023.

The oft-quoted, lazy narrative about social care is that it is broken. But Carr Gomm is not broken. The people we support are not broken. We simply need better resourcing to adequately reflect the societal importance of our essential work in communities throughout Scotland.

Andrew Thomson is Deputy Chief Executive of Carr Gomm, a leading social care and community development that supports over 3000 people a week across Scotland.

Find out more about our 4 Steps to Fair Work campaign and get involved.

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