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Talking points – ‘Good Conversations’

04/08/14 @ 09:30 - 15:30

| Free

The ability to have good conversations is at the heart of engaging with people around their personal outcomes.

Aim of these sessions:

The aim is to build confidence in holding outcomes focused conversations, ‘good conversations’, in a variety of common and difficult situations and to look at the organisational supports required for staff to continually develop their practice.

Format of the workshops:

In this highly participatory, skills based workshop, the facilitators will encourage participants to bring and use their existing knowledge and experience to contribute to the learning experience. A variety of methods will be used and range from demonstration, video, group exercises, practice exercises and discussion.


Over the two days the following modules will be covered

  • Review of the personal outcomes approach
  • Values and beliefs which support an outcomes approach
  • Introduction to facilitation: the non-expert stance
  • Deep listening
  • Overview of outcomes focused conversations – engagement, planning, review
  • Engagement – discovering what’s important to people: the exchange model
  • Planning – an assets based approach to harnessing the strengths of the individual, the role of others, community supports as well as services
  • Review – reviewing and building on progress, learning from setbacks, responding to feedback
  • Reflective practice
  • Service improvements which support outcomes focused conversations

In booking onto this course you are asked to commit to attending both of the following days of training.

  • Monday 4th August and Monday 25th August

Please return your Summer 14 – Good conversations – booking form to: Jean.Muir@thistle.org.uk


09:30 - 15:30


The Albany
44 Ashley Street, Glasgow, + Google Map