This report presents the findings from Craigforth’s review of Better Futures, which was commissioned by the Housing Support Enabling Unit (HSEU) in early November 2016. The aim of the study was to validate Better Futures in terms of what the system does and how it is used with reference to the policy context within which services currently operate. In particular, the study investigated the extent to which Better Futures has achieved what it set out to do in terms of five key stakeholder groups:
- Service users – in terms of ease of use and relevance of outcomes and how Better Futures enables service users to make the changes they wish to make.
- Staff – in terms of ease of use and how it improves customers’ interaction and definition of outcomes.
- Service managers – in terms of performance management; reporting results and informing service improvement.
- Commissioners – in terms of understanding the approach and building this into auditing practices regarding providers and the commissioning of care and support.
- Policy makers and academics – does Better Futures produce the right sort of information and is it robust and reliable to help inform policymaking and academic work? Does Better Futures promote the value of using an outcomes-based approach in a person-centred way?