A Helpline has been set up
All services who are registered with the Care Inspectorate and are providing social care support, who have confirmed/suspected cases of COVID-19, and have an urgent need for PPE after having fully explored local supply routes/discussions with NHS Board colleagues, can contact a triage centre that went live last week. It is being run by NHS National Services for Scotland (NHS NSS).
Who the helpline is for
The helpline is to be used only after usual supply routes have been exhausted and a suspected or confirmed case of COVID-19 has been identified.
The triage centre phone number is 0300 303 3020.
When contacting the helpline, providers will be required to:
a. Answer a series of short screening questions.
b. Confirm they have fully explored business as usual procurement routes
c. Confirm they have a suspected or confirmed case of COVID-19 and therefore have a need for Personal Protective Equipment (PPE)
d. Provide their Care Inspectorate registration number
The helpline will be open (8am – 8pm) 7 days a week.
Please note that this helpline is for all social care providers that are registered with the Care Inspectorate.
This helpline is not for NHS staff or for NHS providers who have an NHS BAU supply route.
At the moment this supply service is not available as a preventative measure where no one has Covid-19 or has the symptoms. Concerns are being expressed by those delivering housing support services that this protection is not available for them. They work in some situations where people are not able to alert them in advance that they are unwell. If the criteria for the helpline changes we will update this webpage.
Update on 30th March 2020
The Scottish Government has announced that from today, PPE will be distributed to social care services via local hubs to be set up by each Health and Social Care Partnership. You can see the announcement here.