The Care Inspectorate is an independent body responsible for scrutiny and improvement for care and support services in Scotland, including housing support and care at home services. It assumed the functions previously carried out by the Care Commission, the Social Work Inspection Agency (SWIA) and the child protection functions of Her Majesty’s Inspectorate of Education (HMIE).
The Care Inspectorate works closely with the Scottish Social Services Council (SSSC) which regulates the social services workforce.
The National Care Standards, developed in 2002, are a set of service delivery standards that care providers in Scotland are expected to attain.
A Scottish Government consultation was launched on 25 June 2014 to consider the general principles that will underpin a new set of National Care Standards.
The Care Inspectorate consulted on a revised complaints procedure in early 2015 and plans to resolve more complaints at an initial stage directly with the provider; to use mediation where this is deemed to offer resolution and to introduce an appeals process for the ‘complained against’. The draft complaints procedure can be viewed here and a joint HSEU/SFHA response here.