Latest News

 

Recruitment and retention workshop- Save the Date!

26/11/18

13th December 2018 12:30- 16:00 Glasgow

Is your organisation struggling with recruitment and retention?

Come along to a free half day workshop on 13th December 2018 focussing on improving recruitment and retention in social care. Hear the key findings from the voluntary sector retention research and how social care providers are working collaboratively to change recruitment practices.

The event, organised by Skills Development Scotland and the Coalition of Care and Support Providers (CCPS), is a must for providers looking for ways to improve recruitment and retention.

Speakers include Skills Development Scotland and Turning Point Scotland and the workshops will include discussions and practical solutions to attract and retain your workforce. Booking details will be posted as asoon as available.

Recruitment Workshop 3

22/11/18

*Workshop 3- Recruitment- 4th December: Learning from other sectors (Glasgow) 11-4pm*

Focus on the formal processes (vetting, checking and registration) required to recruit people into the sector and get them started.

This workshop will be done a little differently from the previous 2, and we will be joined by colleagues from the SSSC, CI and Disclosure Scotland. Please book in below- up to 2 from each voluntary  sector organisation.

As a bonus we also have Group Recruitment Manager from a UK hotel chain who will input around their own recruitment approach.

Book now!

EU Settlement Scheme

5/12/18

The pilot is live and eligible applicants from the health and social care sector can now apply.

22/11/18

‘EU citizens make a huge contribution to the health and social care sector. WE want you to stay after the UK leaves the EU. To do this you will need to apply to the EU Settlement Scheme’.

The health and social care sector is participating in a pilot to test the application process before it launches to the public by 30th March 2019. If you are an EU citizen working in the health and social care sector you can apply to the EU Settlement Scheme Pilot from 29th November 2018.

Further information can be found in the EUSS Pilot Briefing Pack and the Email template – pilot information

Recruitment; Learning from other sectors workshop

11th November 2018 11:00- 16:00 Turning Point Scotland, Glasgow

The second of three workshops in the recruitment series is now on Eventbrite. The highlighted theme is ‘Selection and Interviewing of candidates’. Attendees will hear from senior HR professionals in other sectors and have the opportunity to discuss what recruitment practices could be applicable to the voluntary sector. Places for the fort workshop filled up really quickly and early booking is advisable.

Benchmarking 2018

21/09/18

Its that time of year again when we are calling for participants to take part in the annual benchmarking survey.

The benchmarking exercise has been undertaken in the voluntary sector over 10 years through the HR Voluntary Sector Forum in conjunction with CCPS. The information collated has enabled CCPS to work in collaboration with the participants to identify and evidence issues of opportunity and challenge and ensure that these are given a focus at national level. With the ever-changing environment and the impact of the cuts in public services we need to maintain momentum on workforce issues arising within the sector.

The survey is designed to identify workforce trends and issues and generate data on a broad range of critical staffing issues across the sector.

The survey is conducted by Professor Ian Cunningham from the Department of Human Resource Management at Strathclyde University alongside other leading professionals already involved in extensive research about workforce issues in the sector.

Every provider who participates in the benchmarking exercise received a comprehensive, detailed report encompassing an in-depth analysis of the following workforce issues:

• Purchaser-provider relations
• Workforce profile
• Working time and flexibility
• Pay and conditions
• Recruitment and selection
• Employee participation and involvement
• Training and skills
• Discipline and grievance
• Equality and diversity

Alongside contributing to the national context, the benchmarking enables each partner organisation to align where they fit in the sector as employers with terms and conditions, pay and benefits and working time flexibility. The survey is quite extensive and does require the input of a range of data not just about workforce issues. This is organised into 3 parts (7 sections) and submitted electronically to the University. Providers who take part have found the report extremely worthwhile and invaluable when dealing with purchasers or tender applications. This report, along with a significant amount of quantitative data, has since been used by these organisations to inform workforce planning, development and more importantly to support strategic and operational development in relation to people practices.
There is a modest cost associated with participation, approximately £350 per provider.

However, considering the amount of information generated, previous providers have confirmed this to be extremely good value.

If you are interested and would like to take part we would therefore ask you to email Michelle Nairn – michelle.nairn@ccpscotland.org before Friday 28th September 2018. If you require further information, please do not hesitate to contact Michelle on 07891 822 296.

Social Services Expo – 26 September 2018

The Social Work Services Strategic Forum is bringing the Scottish Social Services Expo to BT Murrayfield Stadium on 26 September 2018. This day will recognise and celebrate the work of the social services sector in Scotland and will provide an opportunity to learn about current innovation and developments across our social services.

The event will be for social services practitioners from all areas including local government, the voluntary and independent sectors. It is a one day event which will comprise a mixture of workshops, speakers and a market place to showcase innovative services and approaches from across the sector. The event will be free to attend as a delegate. Further details and booking information via the link below:

Social Services Expo 2018

SSSC Managers and Supervisors Resource Development Session

26/7/18

Palliative and end of life care resource: development session for managers and supervisors on 3 September 2018

The Integration Team at the Scottish Social Services Council (SSSC) is working with people from across health and social care, to support them to add to their skills and confidence around palliative and end of life care.
We are holding a development session for managers and supervisors to provide the opportunity to contribute to the design of a new resource which aligns the Enriching and improving experience: Palliative and end of life care framework with SVQs and SSSC registration requirements.

This free event will be at: Triathlon Room, Common Wealth House, 32 Albion Street Glasgow G1 1LH, 9.45 – 12.45pm.

If you would like to take part in the workshop, please send an email to: sdsandintegration@sssc.uk.com with details of any access requirements. Tea and coffee will be available during the session. Places are limited and restricted to 2 people per organisation

Scottish Government Health and Care (Staffing) (Scotland) Bill

18/7/2018

CCPS has been working with Ark Housing and Turning Point Scotland to develop a response to the Health and Sport Committee call for evidence for the Safe Staffing legislation. If you would like to comment on the response please contact Alison.Christie@ccpscotland.org before 31 July.

 

Voluntary Sector Development Fund 2018/19

28/6/18

The closing date for applications 3rd September 2018

The Voluntary Sector Development Fund (VSDF) is available to contribute to the costs associated with meeting the required registration qualification criteria set by the Scottish Social Services Council (SSSC) and assists employers in achieving a qualified workforce.
The fund is available to support a range of voluntary sector organisations registered with the Care Inspectorate and providing social services; small and medium sized organisations in particular are encouraged to apply.
The Scottish Social Services Council (SSSC)  administer the VSDF on behalf of the Scottish Government and have confirmed  around £900, 000 will be available during 2018/19 to contribute to costs associated with staff meeting the required registration qualification criteria.
Workers eligible for support this year as agreed by CCPS, Scottish Government and SSSC are support workers in Housing Support and Care at Home Services.

Full details on applying and guidance notes can be found at here

 

Chest Heart & Stroke Scotland launches national surveys

The charity CHSS is carrying out 2 national surveys over the summer.

The first is a national survey of people’s experiences of living with chest and heart conditions, or life after a stroke.  They recently launched their new strategy No Life Half Lived which aims to double the number of people they can support with their services and advice.  Around 1 million people in Scotland are living with these conditions – many of whom need ongoing community based support to help them get their lives back.  The charity aims to use the survey to highlight what matters most to people they support, what help and support they need, and will help them develop new services.

The second is a survey of health and social care professionals’ awareness and views of the charity, which will inform how CHSS develops its future services, and embeds them within care pathways.

Both surveys are live until 31st July and available at www.chss.org.uk/surveys

Economic Value of Adult Social Care in Scotland

6/6/18

Social services are often considered a burden on local authorities’ resources however the findings of a newly published report show that the sector, with an estimated Gross Value Added (GVA) of £3.4 billion, is in fact a major contributor to the Scottish economy.

These findings of the sectors’ significant contribution to the economy are mirrored in the UK Report; adult social care employers contribute £49 billion to the UK economy.

Skills for Care and Development (SfCD)  commissioned a report to provide robust estimates of the economic value of the adult social care sector in the UK as well as for each individual nation.

SfCD is the UK sector skills council for social services. It has a partner in each nation of the UK; in Scotland this is the Scottish Social Services Council (SSSC).

The main findings from Scotland are:

  • The direct economic impact is £2.2 billion
  • This increases to £3.4 billion with indirect (intermediate goods and services purchased) and induced impact (purchases made by those employed) of the sector
  • 148, 000 people employed in adult social care making it the 8th biggest employer with 6% of the national workforce
  • Voluntary sector is the second biggest employer with 43, 400 workers
  • Level of productivity in the workforce is higher than all the other nations
  • Average earnings of £18,400 in Scotland is higher than elsewhere
  • Number of full time equivalent jobs in adult social care per head of population is higher in Scotland than the other nations.

The report provides a welcome evidence base for what many in the voluntary sector have always known. Far from being a burden on resources social services is a major contributor both locally and nationally to the economy. Social services not only provide essential services but also provide significant employment opportunities.

The findings highlight the need to recognise the sector for its economic value and to continue to invest in the workforce for its vital contribution in improving outcomes for people using services.

UK Report

Joining the Dots

23/5/18

A CJVSF Learning Tool supporting a collaborative approach to learning and development activities. Between 2014 and 2017, members of the Criminal Justice Voluntary Sector Forum (CJVSF) developed a collaborative training programme. This involved contributions from a range of CJVSF members and partner organisations.
This resource draws on the learning from the project to date, to share practical tools that can support others to take a collaborative approach to learning and development activities.

Benchmarking 2017/18

22/5/18

Presentation slides:

The Voluntary Sector Recruitment Working Group Presentation 2018 final

Engage Strathclyde 2.5.18

Longitudinal presentation 1.5.18 final

Benchmarking Pay and Conditions May 1st final

Protection of Vulnerable Groups Scheme Review

07/05/18

Consultation  open until 18th July 2018. The consultation is a very detailed 74 pages and includes the new products, fees structure and protected roles that are being proposed.

A summary of the key points is now available PVG Scheme review

Pregnancy and Maternity Discrimination Working Group

CCPS has representation on this Ministerial led group. CCPS was asked to survey its members and the findings have now been analysed. A  summary of Survey findings and Overview are now available.

Scottish Labour NHS and Social Care Workforce Commission

The Commission are gathering evidence on a number of issues impacting the health and social care workforce until 17th April 2018. The consultation document and details of how to respond are now available:  Scottish Labour NHS and Social Care Workforce Commission Consultation Document

The CCPS  Labour Workforce Commission Consultation response is now available.

Safe Staffing Legislation

At the end of last year the Cabinet Secretary for Health and Sport announced that the Safe Staffing Bill, initially for the nursing and midwifery workforce, would be extended from the outset to include social care. CCPS is a member of the Strategy Group and is also represented on the Bill Reference group and has written a brief overview of the Safe Staffing Legislation  Further updates will be posted as available.

Apprenticeship Seminar 10th October 2017

At the seminar in October providers had some questions for the speaker from Scottish Government who agreed to seek clarification on some of the issues. The response can now be found here: Apprenticeship Seminar 10th October 2017

A shared workforce vision for health and social care staff?

The Scottish Government is looking at the possibility of developing a shared workforce vision for health and social care staff working in integrated settings. Social Work Scotland (SWS) has been commissioned to undertake some analysis of vision statements that are currently in place across social services.

SWS has developed a short questionnaire and the findings will assist in evaluating what opportunities or issues there might be developing a shared vision. The questions, with details of how to respond can be found here: A-shared-workforce-vision-for-the-health-and-social-care-workforce-2.doc

Flexible Workforce Development Fund

The Flexible Workforce Development Fund is a direct response from the Scottish Government to the introduction of the Apprenticeship Levy in April this year by the UK Government.

The £10 million fund is available to all levy payers in Scotland however each levy payer will only be able to access a maximum of £10k. The fund cannot be used for statutory or mandatory training.

Applications are submitted to regional colleges who will process them on a first come first served basis assessing whether they meet the criteria for the fund. Colleges are expected to work with employers to identify skills gaps and to access relevant training to meet the fund’s criteria:

  • Workplace coaching and mentoring
  • HR related support activities
  • Unmet digital skills needs
  • Essential skills i.e. communication and interpersonal skills

The Scottish Funding Council has a list of regional colleges on the website.

There is a clear responsibility on regional colleges to work with employers to support them to recoup some of their levy costs (although for many large organisations the £10k max will be a small percentage of what they pay).

The fund, which opened on 11th September 2017, closes on 15th December. Given that the fund is first come first served the earlier an application is submitted the more likelihood there is of a successful outcome.

Contact your regional college as soon as possible and make use of the offer for assistance to begin the application process.

Employer Guidance

Application Process and Template

New services from NHS librarians to support staff in health and social care

Join one of two webexes to find out about new services that NHS librarians are offering to support staff in health and social care to make evidence-informed decisions. The webexes are scheduled for:

1st September  12 pm – 1 pm

26th September 2 pm – 3 pm

Both webexes will bring you up to speed with the  specialist librarian services available to you, in:

  1. Sourcing and summarising evidence to answer your questions.
  2. Presenting evidence as easy to use digital resources – e.g. digital care pathways.
  3. Developing digital, information and health literacy skills.
  4. Working as evidence partners in health and social care teams.

These webexes are part of The Right Decision campaign, which aims to raise awareness of the NHS librarian role in providing the right evidence, at the right time, to support decision-making in health and social care.

If you would like to participate in one of these webexes, please contact ann.wales@gov.scot with your name, job title and organisation, stating your preferred date.

Voluntary Sector Development Fund 2017/18

The Voluntary Sector Development Fund (VSDF) is available to contribute to the costs associated with meeting the required registration qualification criteria set by the Scottish Social Services Council (SSSC) and assists employers in achieving a qualified workforce.

The fund is available to support a range of voluntary sector organisations registered with the Care Inspectorate and providing social services; small and medium sized organisations in particular are encouraged to apply.

The  SSSC  administer the VSDF on behalf of the Scottish Government and have confirmed  around £900, 000 will be available during 2017/18 to contribute to costs associated with staff meeting the required registration qualification criteria.

Workers eligible for support this year as agreed by CCPS, Scottish Government and SSSC are support workers in Housing Support and Care at Home Services

 

A maximum of £1,200 is available for each worker who undertakes the SVQ in Social Services and Healthcare at Scottish Credit and Qualifications Framework (SCQF) level 6 after 1 January 2018. Allocation of funds will depend on the number of applications received; there will be an upper ceiling of £25,000 that any one organisation can receive.

Staff do not need to be registered with SSSC to be eligible for funding but must do so within six months of the employer accepting the VSDF award.

Funding is only available for staff commencing training after January 2018 and is also only available for staff in post at the time of submitting the application.

Given the number of support staff requiring to be registered it is anticipated that there will be a large number applying for funding. It is crucial to read the guidance notes before submitting applications and to provide as much detail as possible on meeting the criteria and how the money will be spent.

CCPS is a member of the group that determines decisions on funding. To ensure your organisation is considered for the award it is essential to meet the criteria as set in the guidance notes and to complete the application form fully.

The application form is available on the SSSC Website and the closing date for applications is 1st September 2017

Social Services Expo 17

The Scottish Social Services Expo 2017 will provide an exciting opportunity to learn about current innovation and best practice in Scotland’s social services.

Taking place at Crieff Hydro hotel on 13 June, the Expo will allow attendees to participate in a wide range of workshops and network with colleagues from across the sector. It will provide an opportunity to hear and input into current policy development and to share expertise and best practice from frontline service delivery.

Additionally, attendees can spend time with the exhibitors showcasing innovative services and approaches from across the sector.

The event is aimed at frontline practitioners in all areas of social service delivery and will include attendees from local government, the voluntary and independent sectors.
Register to book your free place here

SSSC Website

SSSC are upgrading their website and are looking for views and suggestions on what people think needs to be improved. If you regularly visit the SSSC website this is a great opportunity to help shape the new website. If you want to contribute to the development of the new website take the short survey here.

The Duty of Candour Procedure (Scotland) Regulations 2017

The Regulations have been drafted taking into account the extensive feedback from stakeholders in health and social care. The regulations provide the detail on the implementation of the duty; it is important to ensure this is relevant to the voluntary social care sector. The draft Regulations are no available for comment using the Feedback on Duty of Candour Regulations (2) form.

The Regulations are available at: Duty of Candour Procedure (Scotland) Regulations 2017 – DRAFT

Apprenticeship Levy and Modern Apprentices

With the introduction of the UK Government Apprenticeship Levy in April 2017 several CCPS members raised concerns about the impact this would have on training budgets and their ability to meet SSSC registration and qualification requirements.

CCPS has been working closely with SCVO and other partners to gather information, answer providers’ queries and identify how providers can benefit from their levy contribution through the Modern Apprenticeship Programme. You can find out more about the  information gathered to date and the current and ongoing work in our latest blog by Alison Christie here.

Scottish Social Services Awards #SSSA17

The shortlist for the Scottish Social Services Awards has now been published and is available on the website. Alongside this is a small selection of entries highly commended by the judges. Both lists are available on the website

Voluntary Sector Development Fund

The funding is being allocated to 79 charities that provide care at home and housing support services and will support staff to meet the qualification requirements for registration with the SSSC.

PVG Scheme review

Help Disclosure Scotland to protect children and adults.

 Disclosure Scotland is currently reviewing the Protecting Vulnerable Groups (PVG) Scheme and needs your help. The best way to do this is to complete their online survey, which will take about 10 minutes, but you can also send them an email if you’d like to get more involved.

This is a great opportunity to have your say and to make a difference to important legislation that will have a real impact on you, your work, and your family and friends. So get involved!

Technology Enabled Care- Survey on learning and development needs

NHS Education for Scotland is conducting a survey to support the national Technology Enabled Care Programme (TEC) which aims to support digital transformation of health, care and support services by using technology as an integral part of high quality, cost effective care and support.

The survey is seeking views on the learning and development needs to ensure TEC is part of the everyday delivery of health and care. Staff, even if not working with TEC, from health, social care, housing and support services are invited to complete the survey, it will only take ten minutes, before 24 April 2017. Take the survey here

Retention in the Voluntary Sector

The HR Voluntary Sector is taking part in a project to explore retention in the sector.  CCPS has been supporting the project and now invite you to participate in the 12 month pilot. To date the working party, of which 8 organisations are a part of, have met twice and have agreed the following:

  • Scope of the working party (attached)
  • Template to be used by pilot participants
  • Funding from CCPS
  • Collaboration with Strathclyde University

Scope of the working party

It was agreed that the scope of the working party is to develop a common approach to exit interviewing across the sector to enable us to benchmark and track reasons for leaving, where people are going and track career progression of social care staff. This will then support these organisations to explore retention strategies based on the collective research carried out. This will be piloted with the organisations involved in the working party and potentially others from the Voluntary Sector HR Forum.

Template to be used

The working party discussed and agreed key information to be collated for all organisations involved in the pilot to ensure we capture consistent and relevant data. I have attached the template we will be using for you information. We believe it is essential for us to capture consistent data to ensure we can measure and benchmark our returns. We wish to:

Use the project  as a best practice example

  • Work collaboratively on this issues which is affecting the whole sector
  • Be consistent across the sector to understand what is happening to our talent
  • Generate accurate data as opposed to anecdotal data
  • Use data as a sector to explore retention strategies

Funding from CCPS

CCPS has managed to support the group by enabling funding to carry out the analysis and benchmarking. This will protect the integrity of the analysis and ensure confidentiality similar to the wider benchmarking annual survey.

Collaboration with Strathclyde University

The funding has supported a partnership arrangement with Strathclyde University and they have agreed to analyse and report on the data as part of the wider benchmarking that they already undertake.  The HR Voluntary Sector Forum already have a positive relationship with the University and feel this is an excellent approach as this will give more credibility to the process with complete integrity.

We will be kicking the pilot off on 1st April 2017 and are looking for further participants to join, so please consider if your organisation will be able to join us. Further details are available on the information sheet: Retention in the Voluntary Sector – Project (2) If you would like to discuss this further please contact Victoria Knox  0131 478 8188 or Michelle Nairn  0141 427 0523

Consultation on the supervisory and management qualification requirements for adult services

SSSC are considering making changes to the supervisory and management qualification requirements for registration and are seeking views on this. An online survey is available until 16 April 2017. Make sure your views are heard; respond here now!

Benchmarking Pay and Conditions in the Scottish Voluntary Sector

3rd May 2017 13:00- 17:00

Strathclyde Business School Glasgow

This event will highlight key findings from the HR Voluntary Sector Forum Benchmarking Survey 2016 on key issues affecting the workforce including pay and conditions.

Particular focus will be given to pay; recruitment and selection; working time; health and absence and insights into the implementation of the Living Wage.

It will draw on studies from previous years to engage in a longitudinal analysis of changing employment conditions in the sector.

Keynote speakers include:

Professor Ian Cunningham – Professor of Employment Relations, University of Strathclyde.

Dr Alina Baluch – Lecturer in Management, University of St. Andrews.

Dr Andrea Coulson – Senior Lecturer Accounting and Finance, University of Strathclyde.

Registration and lunch will be available from 12.00pm.

 

Who should attend?

  • Human Resource professionals in the voluntary sector.
  • Members of sector-lead bodies.
  • Representatives from local authorities and Scottish government.
  • Union officials.
  • Academics with expertise in the area.

Benefits of attending

The event is an opportunity to network and discuss, with lead bodies, policy makers, academics and other practitioners, current HR issues within the voluntary sector such as:

  • Implementing the Living Wage.
  • Recruitment crisis in care.
  • Working time.
  • Employee absence.
  • Mental health.

Register here

 

Calling all supervisors

SSSC are considering a change in the additional supervisory qualification that supervisors need for SSSC registration but to make sure they  get that right they need to hear about your experiences.

This is an opportunity to ensure that qualification requirements are influenced by practitioners; go along to an inquiry group and have your voice heard.

Details of opportunities to engage are in the SSSC communication below.

Dear registrant

We want to hear your stories about your role as a supervisor, the contribution you make to your service and the supports and challenges you face day-to-day.

We know you do a valuable job supervising staff, resources and processes. We also know how difficult it can be. We want to understand the managerial and supervisory aspects of your role so we can work with others to support you better.

You are the experts in what you do. We need your views to inform any future changes to the qualification requirements for registration and to help shape the wider range of support that can help supervisors carry out their jobs effectively.

If you would be interested in coming to an inquiry group or taking part in a short telephone discussion to share your views, please complete your details in this short form and we will get back in touch.

Click here to complete your details

 We will also contact you again soon with details of a national online survey. For more information, or if you cannot access the link, please contact Jacqueline McDonagh, Learning and Development, on 01382 207316, or Jacqueline.mcdonagh@sssc.uk.com

Duty of Candour Implementation

Updated information on the Duty of Candour legislation, due to be implemented in April 2018, is  now available here

A dedicated webpage with frequently asked questions is also available here

There is also a dedicated email address for further queries: dutyofcandour@gov.scot

Duty of Candour E-learning module- Content Development Workshop

3rd February 2017 10:30- 15:30

Royal College of Surgeons of Edinburgh, Prince Philip Building, Deacon Suite, 19 Hill Place, Edinburgh.  EH8 9DP 

This workshop  will consider the content for the e-learning module.  This is your opportunity to shape the development of this essential learning tool for staff across health and social care in relation to the Duty of Candour.  If you can only attend part of the day your attendance would still be welcomed.  Full details are available on the Content Development Workshop – Programme – 3 February 2017

Scottish Social Services Awards 2017

The Scottish Social Services Awards are now open for nominations!

Including 10 new categories such as ‘silo buster’, ‘the untold story’ and ‘head above the parapet’ the awards have been designed to recognise innovation and excellent practice across the sector.

Launched by the Social Work Services Strategic Forum, a partnership set up to create and deliver a vision for high quality and effective social services, it will celebrate individuals, teams and organisations making a positive difference to peoples’ lives.

Nominations are open until 28 February 2017 and entries can be as an individual, a team, an organisation or to nominate others. Find out more about the full list of categories and how to enter at www.sssa.scot

The Facebook pages for the Scottish Social Service Awards are now live at

Facebook page – https://www.facebook.com/SSSAwards/

Event – https://www.facebook.com/events/355131511546570/

Safer Recruitment Guidance

The updated Safer Recruitment Guidance is now live. The guidance was created with input and feedback from many voluntary sector providers and is a really useful resource for employers. The online resource is a ‘living’ resource and providers can continue to share practice examples either by emailing: hub@careinspectorate.com  or: Laura.Wylie@sssc.uk.com

The online resource is available here

Duty Of Candour Legislation

Duty of Candour legislation is due to be implemented in Scotland in April 2017. The purpose is to support the implementation of consistent responses across health and social care providers when there has been an unexpected event or incident that resulted in death or harm and is not related to the course of the condition for which the person is receiving care. To support this the Scottish Government has created an Implementation Advisory Group and CCPS has representation on this. Further details on the legislation and work of the groups is available as an information sheet:  Duty of Candour 

Recent findings released on Recruitment and Retention in the social service workforce in Scotland

In February 2016, the Social Work Services Strategic Forum, through the Office of the Chief Social Work Adviser, commissioned a review of the recruitment and retention challenges that the Scottish social service sector faces.

An online survey and qualitative interviews were conducted from June to August 2016, amongst a range of stakeholders across much of the social service sector in Scotland with over 70 voluntary sector providers contributing.

The report reflects the impact/challenges in the sector and how this is not just having a negative impact on service delivery and quality of services but strongly impacting on providers’ ability to meet service demands and to a quality standard which is acceptable. The report also confirms that Voluntary Sector staff are provided with training and qualification support often for them to go to local authority where pay and conditions are better and working hours and flexibility demands are not as apparent – two of the major issues highlighted.

The main findings include:

  • Voluntary Sector providers fare less well than Independent Sector and Public Sector in regards pay, make more use of zero hours contracts and pay freezes.
  • Recruitment is no longer an impending crisis, existing problems are very real with providers expecting this trend to continue or worsen. 2015 Benchmarking Survey had 84.5% (up from 71% previous year) experiencing recruitment difficulties, now increased to 89%.
  • The image of the sector needs to be improved; providers are very clear on this and that there should be a national effort to achieve this.
  • Living Wage is welcome from providers and employees but no confidence that this will support retention in the sector.
  • Erosion of pay differentials causing major concern in retaining managers; the biggest impact in retention is care/support workers but managers also an issue which will increase over time with the introduction of the Living Wage.

CCPS was invited to provide feedback on the findings and comment on the scale and impact these are having on voluntary sector providers. The findings from the research will be considered by the Strategic Forum in order to better inform national policy development going forward.

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