The ability to have good conversations is at the heart of engaging with people around their personal outcomes.
Aim of these sessions:
The aim is to build confidence in holding outcomes focused conversations, ‘good conversations’, in a variety of common and difficult situations and to look at the organisational supports required for staff to continually develop their practice.
Format of the workshops:
In this highly participatory, skills based workshop, the facilitators will encourage participants to bring and use their existing knowledge and experience to contribute to the learning experience. A variety of methods will be used and range from demonstration, video, group exercises, practice exercises and discussion.
Over the two days the following modules will be covered
- Review of the personal outcomes approach
- Values and beliefs which support an outcomes approach
- Introduction to facilitation: the non-expert stance
- Deep listening
- Overview of outcomes focused conversations – engagement, planning, review
- Engagement – discovering what’s important to people: the exchange model
- Planning – an assets based approach to harnessing the strengths of the individual, the role of others, community supports as well as services
- Review – reviewing and building on progress, learning from setbacks, responding to feedback
- Reflective practice
- Service improvements which support outcomes focused conversations
In booking onto one of these courses you are asked to commit to attending both of the following days of training.
- Tuesday 22nd July and Monday 18th August – The Alliance, Venlaw Building, Bath Street, Glasgow