Image: Photo by Randalyn Hill on Unsplash

In light of COVID-19, third sector services are having to make rapid changes to their service delivery model.   This page provides details of how CJVSF members are responding.  We will continue to update as new information becomes available. Links to further information have been included where we have them.

  • Aberlour: Have set up a Coronavirus Urgent Assistance Fund so that children and families can be supported during this time.
  • Access to Industry: From Monday 23rd March AtoI’s Cowgate office will be closed and face-to-face appointments will no longer be offered for the time being. This applies to all projects. If you have a caseworker you can still contact them by mobile or email during office hours. If you don’t have their number, call or text 07809 555 708
  • Action for Children: Action for Children have set up an Emergency Coronavirus Appeal to help them support vulnerable families to pay for essentials at this time.
  • Active Communities: All groups, including Kairos Women’s space, have been closed for the forseeable future.  Support will be moving online.
  • Apex Scotland: Apex Scotland have put into place home-based working practices and have stopped all group- based work including training until further notice. Where possible they are looking to continue providing support through phone contact and long-arm mentoring, as well as acting as advocates for individuals and families.  Where necessary some one-to-one meetings will go ahead within the advised parameters, and service users and partners should assume that Apex services will be continuing as far as the restrictions allow them to.  Their social enterprise, All Cleaned Up, is equipped and qualified to undertake deep cleans and is on stand-by for any demand for this.  Queries about this can be made directly to All Cleaned Up on 0131 453 5033 or 07912076375.
  • Bethany Christian Trust: All shops are now closed in line with current government guidance.  Front line services, including Night Shelter, are continuing to run.  Connect to Community (who work with individuals on release from prison) staff are now remote working and are taking precautions to support those who can be remotely through telephone conversations but where this is not possible one to one meetings are still going ahead observing all the rules about social distancing.
  • Centrestage Communities: Performances, activities and supports have been suspended.
  • Circle: They have suspended all group work and outreach work is currently limited.  Other support will continue where possible.
  • Cornerstone: Plans have been put in place to maintain services and support as much as possible, in line with Scottish Government and Health Protection Scotland Guidance.  Visits to housing support settings will be reduced.  Within residential facilities, time in communal areas will be reduced by 75%.  All social and educational services for people supported outside their home will be suspended. Home based services will continue.
  • Cyrenians: Some 1-2-1 meetings, group meetings, classes and events have been cancelled. Support will continue remotely where possible via telephone, text, whatsapp, email, etc. The cafe and event spaces at Arnotdale House are closed.  The community gardens remain open for public access.  Working hours at Addiewell Visitor Centre have been revised to 12:30-16:30, Tuesday – Sunday. You can contact staff via email visitorcentre@cyrenians.scot or phone 07522 907 329 – messages and emails can be left anytime, and they will respond as quickly as they can.   The Farm Enterprise is now closed to non-essential personnel. The veg bag scheme is still available through Pete’s Farm Run, but Cyrenians have stopped deliveries to workplaces and collection points. All surplus produce will go to the FareShare depot, to be distributed to communities in need. If you have any questions please contact farm@cyrenians.scot
  • Families Outside:  Their offices have been closed and all staff are now working from home but they are still accepting referrals and supporting families, but this support will be provided remotely. Their Helpline is fully operational and can be accessed by telephone, text, email, webchat, and social media. You can find more information on their website here.
  • Glasgow Council on Alcohol: Operating services as normal, with additional measures in place.
  • Includem: Moving to staff working from home, but continuing to provide support where possible (reducing face-to-face support and moving to phone, online and other unspecified methods)
  • Phoenix Futures Scotland: Services remain open, with additional measures in place (as per update on 16th March 2020).  Residential rehabs are open and can take admissions for the remaining few places. Occupancy levels are updated regularly on http://rehab-online.org.uk or see the PFS website for service contact numbers.
  • Prison Reform Trust:  All planned visits to prisons by PRT staff have been cancelled.  They are operating a reduced service with some staff furloughed and other staff working from home wherever possible.  Their advice service will continue to be available to people in prison. However, the service will be limited to written enquiries as they are no longer able to provide a consistent telephone advice service.  For anyone calling the office or advice line, an answerphone message will direct them to the government’s advice and guidance for prisons and encourage them to leave a message if they have concerns about their or another person’s welfare.  Any answerphone messages left will be checked and responded to, and PRT will continue to work with prisons constructively during this difficult time.
  • Sacro: Tailoring their responses and continuity planning to ensure face-to-face support is maintained where possible.  As part of the Shine PSP, which Sacro leads, liberation packs are being prepared for women leaving custody and will contain essential items , emergency contacts and a “mentoring plan”.
  • Scottish Community Safety Network (SCSN):  Staff are working from home and continuing to provide information.  Events have been cancelled.
  • Scottish Families Affected by Drugs (SFAD): Their helpline, bereavement support and one-to-one support are all available online or by phone.  Local Family Support Groups have been suspended.  They have issued a video to inform families about what is happening with their services.
  • Shelter: Shelter are closing their face to face advice services until further notice. You can still contact them for urgent advice on ther webchat or their free national emergency helpline (0808 800 4444). They have also put together a  coronavirus and housing information page to provide people with advice on their rights and the latest legislation.
  • Smartworks Edinburgh: Face-to-face support has been suspended.  Continue to provide interview coaching and preparation support remotely.
  • Support in Mind Scotland: From Friday, 20 March, all support will be delivered by phone or online and SiMS will have no face to face outreach or buildings-based support until they are advised that social distancing is no longer needed.
  • Theatre Nemo:  Theatre Nemo have taken steps to move their service to an online community.  They have created Facebook groups for each of their sessions, Guitar, Drama, and Visual Art. These closed groups provide a safe and private online community with activities being delivered through live videos. They have also launched an online Japanese Craft programme and have started a one to one telephone support service for those who do not have any internet access. You can find more information of the services and how to access them here – Theatre Nemo Covid-19 update2.
  • The Ridge: The Ridge will no longer be offering face to face support. As of Tuesday 17 March, they shall be providing their support services via telephone.
  • Turning Point Scotland: They are continuing to provide care for the people they support, and ensuring that their staff can do so in a way that minimises risk to them and those around them.
  • Venture Trust: Face-to-face work, including wilderness journeys, has been paused and VT have transitioned the delivery of their services to an online model, to ensure that the most at risk within our society still receive the help they need.   To do this they have created a new online support resource with three online Hubs were people can access support relating to Active Living, Wellbeing and Employability. They are continuing to take on new referrals and are ready and willing to offer help to anyone who needs it.  Please see here for more details.
  • Vox Liminis:  Vox have taken the difficult decision to place all staff on furlough during the current situation. Trustees will continue to administer the organisation during this period and the Unbound community will continue to gather virtually, supported by trustees. You can read their full statement here.
  • Waverley Care: Waverley Care have suspended their in-person support and testing services across Scotland. That means their Glasgow, Inverness and Edinburgh offices will now be closed until further notice.  However, their residential support centre, Waverley Care Milestone, will remain open with a reduced service, taking no new admissions.  They will be continuing to provide support to people who need it by phone, text, and email, and through our live chat service
  • Wise Group: Moving to remote working practices for the majority of staff.
  • YCSA: Face-to-face meetings have been cancelled. Support is still being provided by phone and social media and are now offering a new phone counselling service (07842791418).
  • YPeople: Office staff are now working from home (as of 18th March 2020).
  • 6VT: They are setting up virtual youth work drop ins to keep people supported.

Various  CJVSF members have developed web-resources to share relevant information: